What Our Clients Say About
Executive Coaching

Our clients are executives, founders, physicians, and emerging leaders who came to Leading with Heart, Inc. ready to grow. Here's what they experienced. These are real results from real coaching engagements — in their own words.

Harsha Thirumurthy, Ph.D.
Professor and Chief, Division of Health Policy
Department of Medical Ethics and Health Policy
Perelman School of Medicine
University of Pennsylvania

I’ve worked with Jeff for over two years. During this time, he has been a trusted advisor on many career-related decisions and has influenced my approach to leading an academic division. Jeff listens with care and offers insightful feedback that consistently reveals new perspectives. He helps me to make decisions that are grounded in my core values and priorities, to see and overcome weaknesses, to navigate challenges, and to ultimately be an effective leader. I have greatly appreciated his genuine commitment to my growth. Through his targeted feedback and practical tools, Jeff has strengthened my connections with team members and sharpened my vision for the future. I’m deeply grateful for his support, which has made a lasting impact on my career.

Hien Dang, Ph.D, Director, Surgical Research Division, Department of Surgery
Thomas Jefferson University

My coaching experience was like having a productive work therapist that not only provided support but tools to manage my expectations, understand perceptions, and appreciate differences. Jeff K was patient, thoughtful, deliberate and relatable and it’s because of this, that makes working with him easy. My team is overall more efficient and productive.

Bruce A. Meyer MD, MBA, President, Western Pennsylvania Market, Highmark Health

Jeff is one of the most remarkable people I know and that is perhaps why he is the best executive coach that I have ever worked with. He has the rare gift of asking the most insightful questions that encouraged me to dig deep in exploring previous experiences and personal values to create solutions to challenging issues and people. Jeff always offers a safe environment in which to test ideas and his flexible and objective approach, with the right balance of support and challenge, enabled me to see a clearer path both in solving leadership issues and achieving my personal development goals. While he is generous in offering reading materials and developmental tools, the real benefit of working with Jeff is that he is always incredibly committed to my success not just as a professional but also as a person.

Ebbing Lautenbach, MD, MPH, Chief, Division of Infectious Diseases, Perelman School of Medicine, University of Pennsylvania

I first worked with Jeff as part of an institutional leadership training program. It was such a transformative experience that I continue to work with him to this day. His insights have been invaluable in helping me identify and build on my strengths. More importantly, he has helped me become more self-aware and identify important opportunities for growth in my leadership style. In particular, he has helped me develop and refine skills in strategic planning, time management, conflict resolution, and identifying and nurturing talent. Jeff is also an incredible resource in working through professional issues in real time, serving as an invaluable sounding board in navigating challenges and identifying solutions. Jeff has a very engaging and open style which makes discussing even difficult topics much less stressful. I feel incredibly fortunate to be able to continue working with Jeff on professional and personal development. I couldn’t ask for a better partner!

Ted Christopher, Chair of Emergency Medicine at Jefferson

Considering this past year during the COVID-19 pandemic has been one of the most clinically and academically challenging in my 37 years at Jefferson, my coaching experience has been one of the most surprisingly pleasurable, constructive, productive, cost-effective and satisfying experiences of my professional career.

Kristen R. Ghodsee
Chair and Professor, Russian and East European Studies
Member, Graduate Group of Anthropology
University of Pennsylvania

I was gifted 7 session with Dr. Kaplan through the Penn Fellows program. As a professor, a writer, and an activist, I’m generally quite skeptic of professional American coaching endeavors. I initially feared that our encounters would be less than enlightening. But my actual meetings with Dr. Kaplan unexpectedly facilitated several epiphanies about my own career goals and aspirations. His open and honest feedback helped me to identify several self-sabotaging behaviors. He also helped me recognize the limits of my capacity and taught me the value of saying ‘no.’ Perhaps most important, Dr. Kaplan’s expansive knowledge and experience gave me the courage to accept that I cannot (nor should I try to) live up to everyone’s expectations and that it is perfectly okay to embrace my own definition of leadership.

Tim Baucom, CEO and President Shaw Industries, a Berkshire Hathaway Company

After 29 years with Shaw Industries, I was selected to become just the third CEO in our 55-year history. I selected Dr. Jeff Kaplan for a 1-year engagement after interviewing several potential executive coaches. I sought an external resource to complement our internal team and accelerate my stated commitment, “Shaw deserves my best as I commit to make my best better.” Dr Jeff has exceeded my expectations and helped me define a leadership space that respectfully honors my predecessors but with my own voice. He helped me leverage my personality and strengths while addressing areas for personal focus and improvement. I am now more confidently leading a refreshed vision for our enterprise. Dr. Jeff is a true executive coach who leverages both his clinical training and his business acumen to transcend counseling and consulting. Through preparation and challenge, Dr Jeff creates a personalized learning experience that demonstrates experimentation and psychological safety. I value Dr Jeff’s insights and am grateful for his coaching.

Charles J. Yeo, M.D., F.A.C.S., Chairman, Department of Surgery, Sidney Kimmel Medical College, Thomas Jefferson University, Senior Vice President and Enterprise Chair, Surgery Jefferson Health

Dr. Jeff Kaplan was a gem. I have had the opportunity to work with several excellent executive/leadership coaches in the past. Jeff was excellent – focused, no nonsense and thorough. We developed a strong bond both within the structure of the coaching, but also on a personal basis. The latter continues to this day.

Tiffany Canady, Senior Vice President- Finance & Accounting

Working with Jeff is a great experience. He is unique in that he has a background in psychology and business that allows him to understand his clients as well as the business world. This allows him to help his clients overcome whatever obstacles they face in their careers and position them for success in the future.” I am fortunate to ascend to leadership roles within my organization and boards, however, I found those leadership transitions to be challenging. In working with Jeff, I have been able to discover and embrace the unique aspects of my leadership style and voice. Our work in strengthening my leadership, inherently lead to a deeper understanding of myself and honoring my essential values. Because of that, I am better able to navigate change, transition, and even improving how I interact with others. I am truly enjoying the leader that I continue to become. I have to thank Jeff for helping me learn the value of my heart-based leadership values, so that it can shine!

Rich Galup, MS, MBA, President Jefferson Health System- Northeast Division

It was my pleasure to be afforded the opportunity to work with Dr Jeff Kaplan, when I was first promoted to the role of President of Jefferson Northeast. To work with Dr Kaplan throughout the first year of this transition was a very welcomed resource to me and helped exponentially in allowing me to adjust to the new role, overcome immediate hurdles, quantify the key initiatives to focus on in the first several months, and specifically define my vision for what leadership would look like during tenure. Having Jeff as a confidant and advisor helped me to make progress at a much quicker pace and ultimately aided in a successful transition for me into an advanced role. Tactically speaking, Jeff was very excellent, he was big on timeliness and accountability but also accommodating to a hectic schedule. It was obvious that he prepared because he came to each session with excellent ideas and questions which helped drive more out of the box thinking and conversations. He was also always willing and able to recommend and share additional proactive materials and resources. More than just professionally, I also grew personally. Jeff introduced me to many new ways of thinking about relationships, psychology, leadership, and spirituality. I truly enjoyed each of our sessions. Overall, it was an A+ experience and I’d highly recommend Jeff.

Amol Navathe, PhD, MD
Physician and Professor at Perelman School of Medicine at the University of Pennsylvania
Vice Chair and Commissioner, MedPAC

Jeff does an exceptional job of listening, understanding, and then reflecting back feedback and input that is highly impactful. Also, I think his ethos is right on target with those of us who are mission-driven leaders. He provided me with excellent insights and feedback that both filled in blind spots but also empowered me with skills and tools to address my weaknesses and further develop/leverage my strengths.

Dr. Meredith Tamminga (she/her)
Associate Professor | Graduate Chair
Department of Linguistics | University of Pennsylvania

When I started working with Jeff, I wasn't sure what to expect from executive coaching. It turned out to be a tremendously helpful and positive undertaking. Jeff's past experience as a therapist really shows up in his empathetic coaching style. I always felt safe and supported, even when we were working on skills that could provoke anxiety. He helped me to understand my own motivations for saying yes to a leadership position and to put those motivations at the center of my decision-making. Within half a dozen sessions, I moved from feeling overwhelmed by a new role to taking proactive steps to shape that role to fit me. I always looked forward to our sessions and I would recommend him enthusiastically!

JoAnn Garbin, Mission-Driven Value Creator at Microsoft

It was a pleasure to follow Colleen’s lead at SBN. She created an environment of engagement, action, success, and fun. Her expertise is undeniable. And the value of the joy she brings to her work cannot be overstated. I learned much from our time on the board together and am grateful to have her on-going counsel and friendship. If you get the chance to work with her, take it.

L. Hill, Marketing

I loved having Faisal coach me. He matched my energy and really helped me fully live my life purpose. Faisal still inspires me every day to follow my dreams, knowing that it is possible to have everything I want out of life.

Ben Williams, Former President, Swagelok North Texas

Lisa Kramer’s professional, passionate and caring approach has supported my drive to become a better and stronger leader. She has helped me to create a vision of success for the future and to meet the daily demands as a business leader. Her skilled coaching and development of my leadership team has also supported our strategic efforts to become a higher performing organization while allowing me the ability to lead through my leaders.

Amanda Lipnack, Sr. Implementation Project Manager at League

There are very few people who have had the impact both professionally and personally that Colleen has. When I transitioned into my first management position, my company offered me the opportunity to work with a coach and I couldn’t be happier that I did. Colleen helped me work through many of the issues that first time managers face and she was also a tremendous support to me as things in my personal life were changing as well. It is because of Colleen that I went through coach training myself and I have the gift of coaching as a part of my personal and professional life. Working with Colleen is an honour that I wish for anyone who is ready to reach toward becoming a great leader.

Nate Handley, MD, MBA

I began working with Jeff during business school, and our meetings continued as I transitioned into my current faculty role. Jeff and I immediately connected over the concept of leading with heart–seeking to lead with purpose, empathy, humility, understanding, and engagement. These principles are crucial components of effective leadership. I feel very fortunate to have had the opportunity to connect with Jeff as a coach and feel that our interactions were formative as I began my leadership career. I frequently reflect on the principles and approaches we discussed and believe that I am a stronger leader as a result of our relationship.

Dan Podberesky, MD, Radiologist-in-Chief, Nemours Children’s Health System

Working with Jeff was a pleasure. He pushed just the right amount to help me expand my leadership style comfort zone. It was clear working with Jeff that he understood the unique nature of academic physician leadership, which allowed us to build a trusting relationship more quickly and communicate candidly with one another. Jeff also provided me with an abundance of valuable reference material to read, which, as a scientist at heart, was key to me being open to changing my way of thinking.

T Sloane Guy, M.D., MBA, Director of Minimally Invasive & Robotic Cardiac Surgery, Sidney Kimmel Medical College, Thomas Jefferson University

The hospital work environment has changed dramatically in recent years and is a much more matrixed environment than in the past. Jeff Kaplan has greatly helped me navigate this environment through his understanding of people and an appreciation of the complexities of the world in which we work toward our common goal of helping patients. Physicians face unique pressures and Jeff understands how to leverage our strengths and mitigate our weaknesses in our changing role as team leaders rather than individual performers.

Karen Kirchner, MS, CPCC

Having Colleen in my corner, pushing me out of my comfort zone and encouraging me to act courageously has made a huge difference in my approach as a leader. My business has grown at an amazing rate since we began working together. Her ability to ask the right questions and uncover what matters most is masterful. She also has a great sense of humor and is a delight to work with!

George Rodriquez, President of Dynamic Injury Solutions LLC

Jeff was a God send to me in my professional, business, and personal development while I tried to rework myself through Wharton Executive Education late in my career. His combined expertise in psychology and business together with his focus and engaging personality assisted me greatly in seeing my blind spots while supporting my strengths. No matter what the issue was that we discussed, his calm and mindful approach made all the difference. He is always prepared and remembers everything from past conversations. There is no question in my mind that Jeff leads with heart and empathy. Anyone who has the opportunity to work with Dr. Kaplan as a professional coach should take that opportunity and enjoy their time together. I consider Jeff a friend – a person who reached my mind, heart, and soul.

Sean McDermott, President, Precision Mechanical Services

I met Jeff in 2019 when I was in an executive program in Philadelphia. I was lucky enough to have Jeff as a leadership coach during this program. I’ve had a lot of executive training, consulting but after my first session with Jeff, I knew this was going to be different. Not only does Jeff listen to what is going on at the moment, he also pivots to whatever is underlying. Jeff brings valuable tools and insight that were not in my toolbox. Jeff has a caring side when unboxing the latent issues, we all have in business and life, with this, he delivers valuable feedback and an actionable plans to execute. In my opinion, Jeff sets the bar high with each session, creating an impactful session(s) that keeps you looking forward to the next time you meet. I would highly recommend Jeff. If anyone would like to talk more, email me at smcdermott@premechllc.com.

D. Arizola, Reiki Master & Teacher, Massage Therapist, Entrepreneur

Working with Faisal as a coach has been a positive, heart-warming and empowering experience. Faisal provides a safe space in his sessions, I feel supported and heard. When setting goals, he helps me to tap into and remember that I have the answers within myself. I have all that I need to accomplish what I wish.

Hyung J. Bak General Counsel and Secretary, Warby Parker

I started working with Jeff when I was at a crossroads in my career — deciding whether to remain at a large public company where I had a potential path to becoming general counsel or join a smaller private company to immediately step into that role. Jeff helped me refocus my energies on making a more meaningful impact in the moment through my personal brand and executive presence. This approach has served me well in my leadership journey, regardless of the specific direction I chose. Jeff’s advice was always practical and actionable, and he challenged me to think more expansively about my influence as a leader.

Kelly Zabriskie, MLS, BS, CIC, Enterprise Vice President Infection Control, Jefferson Health

All I can say is I wish I had the opportunity to have worked with Jeff years ago! The 6-month leadership coaching sessions I had with Jeff taught me so much about myself and how to be a more confident and effective leader. It’s not always easy to confront those areas in your life that are holding you back or creating barriers, but Jeff has an uncanny ability to help you open up and work through these things in your own way! He provided me with tools and skill that have been invaluable in my personal and professional life. I cannot than him enough!

C. Amaro, Entrepreneur

I appreciated Faisal as a coach. Our sessions allowed for a free flow of communication. Faisal helped provide clarity on my thought process, allowing me to focus on key actions that I needed to move forward with my life. I ended up creating an action plan that set me in motion and now I am on my way to obtaining my PhD.

Mark Gleason, Executive Director, Philadelphia School Partnership

I appreciate Jeff’s practical approach. He is a great listener who brought a plan but was flexible enough to adapt to the specific context and challenges of my situation. His strength was pushing me to understand and articulate the key insights myself, and then to identify clear, memorable and doable next steps to reach my goals for honing or changing leadership behaviors.

Oren Guttman, Chief Quality & Safety Officer, Abington Jefferson Health, Enterprise Vice President for High Reliability & Patient Safety Jefferson Health

I have had good experiences in the past with executive coaching. I have always found my coach to be a great sounding board, that was able to pick up patterns in my thoughts, words, and behaviors that I was unaware of, and help me gain more insight into myself and how I am perceived. My expectations with Jeff were about the same, but in truth, he exceeded my expectations. In the past, my experience with coaching was a very “subjective” experience that involved a lot of interpretation, based mostly on anecdote, story, and frankly, here-say. Jeff’s approach is very measured, data driven, focused, and objective. Everything he observed, explored, or offered in sessions was then followed up with a reference for more reading and information. His suggestions were evidence based, were measurable, and he created a system and a cadence of accountability for me. In follow up sessions, there were rewards and even—agreed upon voluntary—negative reinforcements. A record was made of the changes and outcomes. He monitored my progress along all steps. He brought in many different validated tools to help me gain insight into myself. While I have taken disc assessments, 360’s, and personality profiles in the past, this was totally different. Jeff did an analysis and synthesis of all of the data with each test, and contextualized it, again, in written form, with demonstrable examples. The follow up from the objective tests were action items, with due dates and accountability. No coach ever did this with me in the past. And while doing this, his deep caring for me was clear. He is sensitive in how he conveys challenges, makes you feel like he is on your side, looking out for your good and best interest, and deeply committed to you and your growth. He is the best coach I have ever had. I have had four.

Nancy Knoebel, Former CEO, Easter Seals Eastern PA

As my coach, Lisa Kramer offers insightful guidance and feedback and delivers it gently and thoughtfully. The greater self-awareness and specific tools I developed through our work have laid a foundation for ongoing personal and professional growth as well as my continued development as a leader.

Darren Ebesutani, Director Supply Chain, Hospital of the University of Pennsylvania

Although I have had many years of experience in leadership roles and had an awareness that I was in need of personal development, it wasn’t until I worked with Jeff that I was able to fully understand what the opportunities were. Through Jeff’s coaching we were able develop a path for me to identify and effectively improve upon those aspects of emotional intelligence where my skills were lacking. I have found Jeff to have an effective coaching style, that allows you to be comfortable discussing your personal intellectual and emotional skills that are in need of reboot. Since then, I have used these acquired skills in my professional and personal life. I can honestly state I am very pleased to have received this coaching experience and this has been a very worthwhile endeavor.

Dawn Graham, Career Director, MBA Program for Executives at The Wharton School

No matter what stage you’re at in your career, there will be challenges to tackle, and coaching can offer new insights and perspectives. What I loved about working with Jeff was his preparation and direct, personalized approach. He was clearly invested in the process and was an active advocate every step of the way. Successful coaching requires trust and openness, and Jeff’s genuine, focused and intuitive demeanor facilitated the perfect environment to quickly move into a partnership that yielded tangible progress. I’m so grateful for the opportunity to collaborate with Jeff, and the professional growth that he inspired.

Phil Kim, Chief Innovation & Strategy Officer, Universal Nutrition

The trajectory of your life can change on a dime. I don’t know where I might be had I met Dr. Jeff Kaplan earlier in my career (or life for that matter). But I can definitively say he has had a profound impact on my vision–the way I see the world, and just as importantly, how I see myself in that world and how I’m seen through the eyes of others. This change in perspective has been so vital for me. He understood my needs, provided solutions–and I never felt judged in any way. Though I wish I would have worked with Dr. Jeff Kaplan sooner, I can say that the old proverb is true: Better late than never! Thanks Dr. Kaplan.

Ed Sampey, Vice President Facilities Operations at Thomas Jefferson University, Jefferson Health

Jeff’s executive coaching skills helped me get to the next level with executive leadership skills and presence. Our discussions identified specific action plans with continuous improvement feedback, which aligned EVP & Chief Financial Officer/CAO, President’s Office (Mentor).

Jim Miranda, M.D., Penn Medicine, University of Pennsylvania Health System

Dr. Jeff will open your mind and heart to the bigger picture while helping you become more productive and fulfilled on a day-to-day basis. His curiosity and sincere interest in getting to know how you think and feel allows him to provide tailored feedback and insight on both your personal and professional life. My time with Dr. Jeff gave me the courage to embark on an amazing new opportunity that has unquestionably changed my life for the better, all the while bringing more balance to my interpersonal relationships. Thank you, Dr. Jeff.

Patrick Cockey Senior Vice President, Jefferson Medical Group

Jeff is a talented communicator that has a unique ability to understand professional development goals & opportunities and translate them into effective actionable tactics to realize improvement. These practical recommendations were ideal for me as a busy professional and were easily integrated in my daily schedule. Jeff’s collaborative and genuine style made it easy to have candid dialogue and I am convinced that the work we did together has netted a significant positive impact on my professional growth and development in the most critical areas.

Assem Kapur, Director, Con Edison

Jeff is a tremendous coach and I wish I had met him a decade ago. He is constructive, sincere and empowering. His structured coaching style has helped me dive deeper and explore areas of growth as well as self-imposed constraints that have been holding me back. I appreciate his sincerity and really admire his creative approach to help build confidence and drive personal accountability. I highly recommend Jeff to other leaders who aspire to lead with humility and compassion.

Koki “Ko” Umeda, Managing Executive Officer, Tokio Marine & Nichido Fire Insurance Co., Ltd.

I truly enjoyed working with Jeff when I was starting a new challenging position and his coaching helped me a lot. Jeff was open and respectful to what I was thinking about a new position and coaching with heart! That echoes “Leading with Heart”.

Jennifer Paine, Head of WW Regulatory Affairs, Johnson & Johnson

Jeff and I intersected at a pivotal moment in my career – the timing couldn’t have been more perfect. The insights I gained from his process helped unlock better understanding of myself and the opportunities available to me. Jeff’s data-driven approach gathered a deeper level of feedback which he paired with tools and actionable practices. I never doubted for an instant that his goal for me was nothing less than the best outcome imaginable.

Deanna Nobleza, M.D. Director, Student Counseling Center – Center City Department of Psychiatry and Human Behavior, Thomas Jefferson University

Before I started working with Jeff, I would have described myself as a reluctant leader. As a function of Jeff’s coaching, I gained a much better understanding of workplace dynamics, executive presence, and influence, making me a more confident and effective manager. Now, I enjoy the job more day to day and feel I am able to make a greater impact. Thank you, Jeff, for your expertise and guidance.

Jon Moore, Senior Fellow, Comcast (former Chief Software Architect)

I enjoyed working with Jeff on our coaching engagement. His series of 360-degree qualitative feedback interviews with my direct reports, peers, and superiors provided a very comprehensive picture of how I was viewed within the company. While it was, naturally, nice to see areas that my work and style had been appreciated, it was more enlightening to discover my weaknesses and even areas where misconceptions existed that affected my personal brand. Most importantly, though, that criticism was also accompanied by concrete recommendations solicited from my colleagues by Jeff as well as insights and suggestions Jeff provided himself. Overall, Jeff was supportive, candid, and helpful.

Executive Vice President, Large Health System

The thorough assessments that were conducted during my candidacy reassured me that I was a good fit for the role. The coaching and assessments during year one helped me to turn the ‘fit’ into outstanding business results. I am now a firm believer in conducting thorough assessments during recruitment, and then utilizing coaching during extended onboarding. Large organizations should adopt this as a best practice.

Mouneer Odeh, former Vice President, Enterprise Analytics & Chief Data Scientist

Jeff is a trusted companion on a journey of personal growth. He creates a safe space and provides helpful tools to help you look deep inside yourself, explore your motivations, and define growth goals that are authentic to your values. Like any great coach, Jeff will support you when necessary and challenge you when appropriate. While you’re always in the driving seat, Jeff is along for the ride to provide valuable perspective and maintain focus on your growth plan. As you celebrate milestones along the way, you’re encouraged to forge ahead and become the person you set out to be.

Dustin Ottemiller, Vice President, Finance

Jeff’s executive coaching was invaluable. His ability to draw and apply his knowledge, experiences, and relationships to a variety of business situations helped develop and advance my career. Additionally, his gifted style of working through professional and leadership challenges while instilling core leadership principals was pragmatic and effective.

Darryl H. Beard, Vice President / Hospital Administrator

I enjoyed my time with Dr. Kaplan. He is a true professional who has an empathic ear and an ability to discern critical information. His guidance and advice helped me become a more effective leader by providing “real-world” tools which I applied to my current vocation.

Satya Shreenivas, MD, Interventional Cardiologist, The Christ Hospital Health Network

Jeff Kaplan is an amazing advisor, fantastic executive coach, and overall visionary. My introduction to Jeff was via contacts at Wharton. Our work together included strategic problem solving, crisis management, and leadership development. Jeff is able to walk his clients through the immediate issue while also having the ability to focus on long term goals. He does this by doing his homework; he will know a tremendous amount about you even before your first meeting. Also, he has the experience of advising numerous high-level executives in healthcare and beyond and so can reach into that experience and not only teach via frameworks but also relate stories about how other executives and companies have navigated similar situations. Finally, Jeff has an amazing array of colleagues that he is not hesitant to get you in touch with — this allows for ongoing growth for both parties and an amazing opportunity to network with like-minded individuals. Time spent with Jeff is invaluable for these many reasons but when you combine it with his great personality and friendliness, the time is enjoyable as well.

Ashish Misra, Hero MotoCorp Limited

It was a pleasure working with Jeff, which has immensely helped me in both in my professional growth and personal success. His deep insight in behavioral science brings out sharp and decisive recommendations, helping shape a passionate approach to work. As a coach he created a warm and trusting environment, helping me seek honest guidance and work on areas of development. Jeff has truly been an excellent partner and a great friend to seek guidance from.

Larisa Goganzer, RN, MSN, FACHE. Vice President and Chief Administrative Officer, AtlantiCare

The journey over these past few months (in the middle of a pandemic too) have been remarkable. Jeff has taken my talent and changed my mindset from “I think I can do this” to a “I KNOW I can do this” and I will be forever grateful for this experience.”

Leonard G. Gomella, MD, FACS, The Bernard W. Godwin Professor of Prostate Cancer, Chairman, Department of Urology Senior Director Clinical Affairs, Sidney Kimmel Cancer Center Enterprise Urology Service Line Clinical Leader Editor-in-Chief, Canadian Journal of Urology International Thomas Jefferson University and Hospital

Dr. Jeff Kaplan has been a trusted consult to our department for the last 5 years. Whether it is engaging in a leadership coaching role with an individual faculty member or moderating a faulty retreat, Jeff’s knowledge and skills always deliver a positive outcome. His keen knowledge of the inner workings of academic medical centers is unique and a highly valued component of Jeff’s expertise.

Nick Kim, Principal, Crosscut Ventures

Jeff played a crucial role in shaping how I see myself as a leader, but more importantly how I show up every day as a human being. He is full of wisdom and perspective, and I would recommend him to anyone who is looking to expand both their tactical skills and the mindsets required to grow in their personal and professional lives. I constantly lean on Jeff’s coaching, and the experience is one I continue to look for in other relationships.

Janet F. Tomcavage, MSN, RN, Executive Vice President, Chief Nurse Executive, Geisinger

Meeting and working with Jeff came at the absolute right time for me during a recent change into an executive leadership role. I have had executive coaches in the past but so appreciated the ability of Jeff to help me in “real situations”. With his help, we were able to peel apart either my initial reaction in a situation, or craft anticipated conversations/meetings for future. The ability to tie my own and others’ assessments of my strengths and opportunities supported my professional growth and confidence in my negotiating skills. Jeff helped me improve relationships that were challenging and not necessarily supportive of my role. In a position that has significant matrixed relationships that need to be led by “influence” rather than “authority”, Jeff helped me understand the intent of these stakeholders and rethink my approaches keeping in mind others’ perspectives. I believe that I am a better leader because of Jeff’s assistance through our coaching sessions. Thank you Jeff for all your help and guidance!”

Jack Newnam, Vice-President, Allan Myers

I started working with Jeff late in 2018 when I needed help understanding myself and refocusing my energy / efforts. Jeff and I quickly developed an open and trusting relationship and I was amazed at how well Jeff knew me after only limited times together. Jeff helped me to better understand myself and to develop plans for managing various situations, both people and myself. We typically review a few actual situations each month (both completed and pending) and Jeff provides valuable coaching with a unique ability to understand me and what I’m up to / faced with. Jeff’s coaching has been very valuable to me, both professionally and personally and I really wish that I met Jeff at an earlier stage in my career.

Olan Soremekum – Medical Senior Director, Cigna-HealthSpring

As a new clinical leader at a large health system, Jeff played such an important part in my professional development and early successes. Tailoring his coaching to highlight how I could be successful with my leadership style as well as serving as a external confidant/advisor, he was able to identify challenges as well as some opportunities for early wins. An absolute pleasure to work it – Thanks Jeff.

Bill Schlaff – Chair, Department of Obstetrics & Gynecology – Jefferson Health

I shared some moments of self-affirmation with Jeff when I was thrilled to hear the positive things others said about me. I also shared moments of disappointment if not deflation when I had to hear about “my opportunities to improve”, far less pleasant but in most ways far more valuable when explored with Jeff. He brings a thoughtful perspective as well as a sense of humor to the coaching relationship, and helped me to both acknowledge weaknesses and develop productive strategies to become a more effective leader.

Y. Victoria Zhang – Vice Chair of Clinical Enterprise Strategy, University of Rochester Medical Center

It has been an absolute delight to work with Jeff. During about 12 months period when we worked together, Jeff has helped me with a 360 degree understanding of leadership and executive strategic thinking. He helped me the most in handling dynamic relationships, dealing with difficulty situations/conversations and leading change. He is excellent at breaking down big challenges into smaller executable strategies. I was often amazed by Jeff’s great insights into executive leadership issues. In addition, Jeff is very professional, personal and very pleasant to work with. Overall, Jeff has added life-long skills into my executive leadership tool box. I have found myself use these tools on a daily-basis. It was an invaluable experience working with Jeff!

Doug Demko – SVP Services and Support, Shift4 Payments -Chairman, President, Director of Operations, Skystream Jet

Working with Jeff was very helpful in my professional career. He helped me slow down and think of things from a strategic standpoint and always keeping in mind the perspective of others. Thank you Jeff!

Maricar Collins, Vice President, Financial Operations and Budget at University of Pennsylvania Health System

Using one word to describe my executive coaching experience with Jeff, it would be invaluable. Invaluable to me, my colleagues and the organization I serve. From day 1, Jeff made me feel like he was a genuine advocate for me and my success. Jeff’s thoughtful and personal approach to executive coaching helped me navigate my leadership journey and provided adept insights on leadership and relationships that enhanced my skills and forever changed my approach to professional and personal interactions. Jeff guided the development of my short term and long term plan to achieve my goals, was my sounding board and helped me understand and apply concepts related to emotional intelligence and political savviness; he played an instrumental role in shaping me into the leader I am today. I feel extremely lucky to have had Jeff as my coach and have no doubt that the knowledge I’ve gained will continue to have a positive impact throughout my career.

Brian Carlisle, Chief Commercial Officer, Perma Pure

Every leader needs business acumen, even values at their foundation. However, the best leaders are highly self-aware with a strong sense of humility and empathy. Jeff has a direct, honest and open style that helped me get stronger in all of these areas. The strongest lesson was helping me evolve to a mindset of gratitude which has been pivotal in my professional and personal growth. The diversity and strength of his background helped me in every aspect of my personal journey. Evolved to a mindset of gratitude. Honesty, humility and empathy. Helped me widen my perspective Jeff has a direct, honest and open style that will help you understand your blind spots and leverage your strengths in navigating complex leadership challenges.”

Robert Lux, former Vice President and Chief Financial Officer, Temple University Health System

Emotional intelligence and a constantly evolving understanding of your values personality and style are essential to enhancing any executives contributions to their organization. Over the years I have gained a strong appreciation for the power of executive coaching in facilitating personal and professional growth. Jeff’s strong background in leadership, personal development and business along with an engaging style and a thought provoking approach provides the ideal environment to enhance your understanding of yourself, your relationships and your leadership skills as well as being a great person to help you work through tactical challenges you may be facing. A must for any executive that wants to remain on a growth path for themselves, the people that work with and the organization they serve.

Sandra Gomberg, former CEO, Temple University Hospital

Jeff created a safe and open environment from our first meeting. He communicated genuine interest in my past, present, and future. I was immediately comfortable in talking openly about my dreams, fears and goals. Jeff’s skillful guidance allowed our coaching relationship to be a partnership from the beginning… my coaching relationship with Jeff is the greatest professional and personal gift that I have ever received.

Kevin Pollock, former President, Montgomery County Community College

I am a better person, and leader, for working with Jeff. His style perfectly matched mine and I found it easy to open up to him and, in doing so, learn more about myself and my leadership abilities. He listened to what I said, asked relative questions, and provided deep insight into methods I could use to be a better executive leader. I found him, personable, professional, strategic, and relatable. I have learned a lot from Jeff and appreciate the time that we spent together.

Lisa Corbin, Director of Investments, Temple University Health System

Effective leadership requires the courage to look within. Working with Jeff Kaplan gave me the tools to do so. Thank you Jeff.

Tom Keebler, former Managing Director, Global Management Consulting Firm

Jeff has been an amazing partner and guide for me on my journey onto my next chapter. He brings good thinking and tools to help clarify your thinking, challenges you along the way, and helps work to drive real change — both professional and personal… and all in a caring and gentle fashion.

Lon Justice, Vice President of Sales and Chief Marketing & Customer Experience Officer, Agilent Technologies

Increasingly in management and leadership, a leader needs to have a high degree of self-awareness and the ability to actually objectively see yourself and how you and your actions impact and organization. Jeff’s insights, skills and programs just do that – help a leader be more aware. Words cannot convey how much Jeff has helped me be a better leader, manager and overall person. I have referred several of my employees to his program to gain this benefit. Today’s leaders need this insight into themselves to be effective and ultimately successful.

Melanie (Fitzgerald) McManamy, Associate Vice President, Global Operations Strategy, Programs, and Continuous Improvement, Agilent Technologies

My relationship with Jeff has been all about self-image: coaching that focused on being confident, honing my image, and improving my presentation-style. My confidence has improved so much, that I have gotten feedback such as “WOW” and “I had no idea what Melanie was capable of! Executive management has clearly noticed the change. Thanks to my work with Jeff, my career has advanced nicely!

Ken Roy, Regional Vice President, Oracle Corporation

Utilizing Jeff’s executive coaching skills enabled me to enhance my leadership skills and executive presence. Our dialogue was candid and offered an accurate diagnostic to the attributes of effective leadership. I was able to implement ideas and themes immediately with positive results.

Linda Post, MD, Medical Director, United Heathcare Community Plan of Ohio

The most important thing that came out of the coaching for me was a sense that I needed to clarify my own priorities and limitations and come to terms with how they were affecting my attitude. I’m also exercising on a regular basis and that helps too!

Stanley R. Frankel, MD, Senior Vice President, Cellular Therapy Development, Bristol-Myers Squibb

Jeff was exceptionally helpful in identifying and resolving international, cross cultural and cross functional management and team dynamics issues. He is skilled in complex 360 evaluations and interpersonal and relationship management.

Stan Williams

I feel strongly that the coaching I have received during this past 6-month time frame has not only met my expectations but has exceeded them to a significant degree. I have what I consider to be a comprehensive plan that encompasses both my professional and personal development needs. In addition, I have gained many valuable, practical and actionable coaching suggestions to address communication issues, development of direct reports, become more focused and efficient through better time management, increased my political savvy and strategic processes.

Sarah Burlew, Manager Emerging Markets, Energy Industry

Working with Jeff to improve my confidence, develop a stronger executive presence, and build skills for working with difficult personalities has been a truly transformative experience. Jeff shared best practices, challenged me to experiment and then worked with me to incorporate those ideas into my personal leadership style. He is engaged and insightful and always makes himself available for quick emails or longer conversations, providing support every step of the way. Working with Jeff has made me a better leader and a better person for which I will be eternally grateful.

Dave U., former Manager, Member Support Services, Energy Industry

One of the most helpful aspects of my coaching with Jeff Kaplan is the validation it provides. I sometimes feel like I’m making decisions in a vacuum, without an opportunity to hear if I did things well or poorly. It was incredibly refreshing to have almost real-time validation and open feedback on tough situations. I could ask the question I’m just not comfortable asking anyone else.

Frank E. Surface, Chairman & CEO, Superior Paving

I worked with Jeff last summer into the fall. Through his guidance I have developed stronger habits and concrete goals. From creating “to do” list (and actually getting them done) to creating stronger relationships at work and home, Jeff has provided me the tools to perform at a higher level. I now have the confidence in myself and hold myself accountable to daily activities and I am always aware that building relationships is the most important part of my day. Be humble, be accountable and people will trust you.”

Cynthia Ronan, Manager, Leadership Development, Lastar, Inc

I can’t thank you enough from your expert, straight forward, SO valuable coaching support and perspective. You have been so amazingly valuable to me and lead to some big shifts personally and professionally. Thank you, thank you.

Karen Johnson Dugger, Human Resources Manager, Philadelphia, PA

Jeff allowed me to experience the power of someone being totally in tune with my goals and desires and having my best interests at heart. During our bi-weekly meetings Jeff asks powerful questions, makes poignant statements, refers to epiphany producing quotes and metaphors, uses humor and most of all listens… his listening skills coupled with strong intuition routinely bring clarity and inspiration to our sessions.

Ben Dean, PhD, MCC, CEO MentorCoach, LLC, Bethesda, MD

Jeff was one of our most gifted coach trainers at MentorCoach, and he is valued and respected for his enthusiasm, commitment, and excellent coaching skills. Jeff demonstrate an ability to connect with his coaching clients on a deep and meaningful level.

John Bullen, Senior Director, Real Estate, Comcast

After working with Jeff, I am more focused, better at managing my time, and have far less stress. I am more effective, period.

James McAllister, MBA, PMP, Strategic Sourcing Manager, SDI

Dr Jeff has made a greater impact on my career than any other single individual I ever met. His coaching success thrives on his unique ability to listen, understand, relate, and then translate your challenges into actionable takeaways for you to focus on. Jeff has almost a sixth sense about him which makes you feel relaxed and comfortable working with him. I felt like I knew Jeff for years by our second meeting. Since my time with Jeff I have received two promotions and started a new career. I only wish our meetings had never ended, and highly recommend the Executive Coaching experience with Jeff!

Sue Haskoor, former Managing Director, Technology Investment, Strategy and Design Merrill Lynch Global Wealth & Investment Management

I was moving up that corporate ladder and recognized I didn’t have all the political savvy of many of my colleagues. The Executive Coaching I received from Dr. Kaplan trained me to pause and consider the different perspectives to any specific dilemma I was dealing with professionally.

Brian Isaacson, MD, MBA, Chairman, Department of Psychiatry, AtlantiCare Regional Medical Center

This coaching helped me achieve reduced cost, increased productivity for the department, and improved morale. Using techniques from the coaching I engaged in a difficult conversation with a locum about questionable expenses and he is re-working that expense statement into a more reasonable request. I’ve also used techniques covered during the coaching engagement to help promote our new productivity model for all of the providers in our department of psychiatry and help promote engagement with that model. Finally, techniques I’ve learned for conversations with employees and undercovering their underlying motivations has and will improve morale throughout the department. In summary, I’ve found this coaching experience to be invaluable for identifying my strengths and weaknesses, developing an action plan to address my weaknesses, and developing techniques for conducting difficult conversations. I would recommend Dr. Kaplan for other leaders in our organization as his coaching methods are very effective and delivered in a way that promotes engagement of the participant.

Ready to experience the same transformation? Book a call with us! Click here.